V Australia tops customer satisfaction

first_imgV Australia customers are the most content with their airline service, according to research which found 91 percent of customers were ‘very’ or ‘fairly’ satisfied after their flight for 12 months ending January 2011. Virgin Blue Group spokesperson said results of the Roy Morgan Research were “outstanding” for a two year old airline. “We know that we deliver an exceptional international product to our Guests, but it is gratifying to have this news confirmed in an industry report against airlines that have been in business for more than 20 years,” the spokesperson said. “Guests continually tell us that it is our Cabin and Ground Crew that put V Australia in a class of its own. “The  Crew  are  warm  and  genuine  in  their  day-to-day  service  delivery,  they  are  very proud of what V Australia has to offer and it shows.” The spokesperson added that the carrier’s mood lighting has also proved popular with its passengers as well as its inflight menu organised by Australian chef Luke Mangan. “Our award-winning seat-back entertainment system, RED offers a wealth of entertainment options and a vibrant easy-to-use touch-screen.” V Australia recently launched service to Abu Dhabi which will open the carrier and its passengers to European destinations.In the Airline Satisfaction research, the carrier outranked airlines including Air New Zealand, Singapore Airlines, Qantas Airways, Cathay Pacific and Emirates. V Australia tops Airline Satisfaction Report Source = e-Travel Blackboard: N.Jlast_img read more